Question 1

Does my Hometown Hero Card expire?

Accepted Answer

While this card does not expire, a $3.00 fee will be deducted monthly starting on the 1st day after 12 consecutive months of inactivity. Use the card to restart the clock and avoid inactivity fees.

Question 2

What fees are associated with my card?

Accepted Answer

For card usage, a $3.00 fee will be deducted monthly starting on the 1st day after 12 consecutive months without card usage. The card never expires.

Question 3

Where can I check my Hometown Hero Card balance?

Accepted Answer

Simply enter your 16-digit card number above and click 'Check Balance'. You can find your card number on the front of your Hometown Hero Card or in the email you received or on your printed card.

Question 4

Can I use the same Hometown Hero Card at multiple locations?

Accepted Answer

Yes! As long as there is a remaining balance, the card may be used at any participating Hometown Hero Card location. Your card works across all participating businesses until the balance is depleted.

Question 5

Will my Hometown Hero Card work anywhere?

Accepted Answer

The card can only be used at participating Hometown Hero Card businesses. It cannot be used with third-party delivery services like Grubhub or DoorDash. Visit our business directory to see all participating locations - new businesses are being added regularly!

Question 6

What do I do if my Hometown Hero Card is declined?

Accepted Answer

Your card may be declined if: (1) you entered incorrect card information, (2) you have insufficient balance, (3) you're trying to use it at a non-participating business, or (4) you're attempting to use it with a third-party delivery service. Please verify your card details and ensure you're shopping at a participating Hometown Hero Card location.

Question 7

Will my payment automatically deduct from the card if I don't have enough to cover my entire balance?

Accepted Answer

No. If your purchase exceeds your card balance, you'll need to split the payment. The business will first charge your Hometown Hero Card for the available balance, then you'll pay the remaining amount with another payment method (credit card, cash, etc.).

Question 8

How is the digital Hometown Hero Card redeemed?

Accepted Answer

Save your Hometown Hero Card to your Apple- or Google-Wallet and simply tap-to-pay. You can also use the Yiftee app (available at the Apple App Store) to store your Yiftee cards and access current card balances. If you do not use Apple- or Google-Pay, merchants can redeem your card by manually entering your 16-digit card code into their POS or terminal system, just like entering a credit card number. The card CANNOT be swiped - it must be keyed in manually. Show your card code (from email or printout) to the cashier at checkout.

Question 9

Are physical cards an option?

Accepted Answer

No, there are no plastic cards available. Your Hometown Hero Card is digital-only and delivered via email. You can print it on paper if you prefer to have a physical copy to present at checkout.

Question 10

Can refunds be provided to my Hometown Hero Card?

Accepted Answer

Yes! Just as refunds would be applied to your credit card, they can also be applied back to your Hometown Hero Card, increasing your available balance.

Question 11

What if I lose my card or it gets stolen?

Accepted Answer

Unfortunately, lost or stolen cards cannot be replaced. Treat your Hometown Hero Card code like cash and keep it secure. We recommend saving the email/text with your card code in a safe place.

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